Integrated OEM Support services

Tailored support for businesses of all sizes, leveraging highly skilled engineers backed by strategic partnerships with global leaders in OEM replacement support.

What is Integrated OEM Support?

Software Support

Ongoing help and updates for software products, including general usage, problem fixes, security, and interoperability assistance.

Integrated OEM Support

Direct replacement of vendor support by RedMPS, offering more personalized services and significant cost savings.

PRIMARY DRIVERS FOR INTEGRATED OEM SUPPORT IMPLEMENTATION

Migration Support: Maintain existing environments during transitions, ensuring continuity and stability.
Financial Relief: Redirect savings to fund migrations or other strategic initiatives.
Innovation and Digital Transformation: Leverage cost savings to invest in hybrid cloud solutions and other innovations.

BENEFITS OF REDMPS INTEGRATED OEM SUPPORT

Cost Reduction: Reduce support fees by 20-60%.
Flexible Terms: Manage cash flow with flexible commercial terms.
Expert Service: Receive responsive service from Level 4 senior engineers worldwide.
Comprehensive Coverage: Includes interoperability issues and customizations.
Extended Application Life: Keep stable, customized applications running as long as needed.
Safe Transition: Provide a secure option until cloud solutions are suitable.

THE HIGH COST OF
PUBLISHER SUPPORT

Revenue Dependence: Major software companies derive over 50% of their revenue from support.
Escalating Costs: Support fees increase annually, often exceeding the original license cost after a few years.

Business Challenges

Do you currently pay for software support and maintenance services from Oracle, SAP, Salesforce, SaaS, and Microsoft?
Are your support and maintenance costs exponentially increasing yearly for several years with no actual increase in support and maintenance service levels?
Is your organization locked into commercial agreements that are not flexible or meet your organization’s changing requirements?
Are you forced to move to more self-service support processes that are inflexible?
Has the response time to high-priority and general support incidences deteriorated from the software suppliers you are using?
Does your software supplier dictate the speed of your IT evolution or migration programs, driving and dictating the pace and the cost of your IT renewal program?
Has the support coverage provided by the software supplier deteriorated?
Are you forced into new software upgrades that you don’t need by your software supplier?
Are you tied to your software vendor supplier roadmaps?
Do you log more than 3 support requests per year?
Are you planning to stay on your current software version or long-term plan to move to open-source software?